Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.
Are your materials ethically sourced?
Yes, OwlCrate is committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics wherever possible.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. For seasonal collections, we recommend signing up for 'Back in Stock' notifications on the specific product page.
How should I care for my OwlCrate garments?
Care instructions vary by fabric. Most items are machine washable on a gentle cycle, but we recommend checking the internal care label for specific guidance.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.